Content Management and Knowledge Management

by daniel on March 26, 2009

A few days ago I attended a meeting regarding knowledge management for a services group and to see if it can be suitable for our group as continuation for the wiki initiative (see here and here).

The presentation was about the ideas of Knowledge Management, generating a heated discussion regarding roles and relations to content management.

From Wikipedia:

Knowledge Management (KM) comprises a range of practices used in an organization to identify, create, represent, distribute and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice.

Content management, or CM, is a set of processes and technologies that support the evolutionary life cycle of digital information. This digital information is often referred to as content or, to be precise, digital content. Digital content may take the form of text, such as documents, multimedia files, such as audio or video files, or any other file type which follows a content lifecycle which requires management.

In a broad perspective, Content Management is a phase in Knowledge Management.

This definition raises some problems of Knowledge:

  1. Knowledge is by definition what is stored inside people’s head.
  2. Content is what we get when trying to document the information provided by same person.
  3. Sharing is allowing other persons to use the information and create internal knowledge.

Content Management

My goal is to help lower the barriers for content generation and content consumption, so instead of using email for transfering pieces, other solutions can be discussed. I believe that WEB 2.0 technologies can help, but each one in a different context:

  1. Blogs can be used for content push, for information that is short lived and mostly static.
  2. Forums are a great place for information sharing, but they are even shorter lived, while having a limitation of not being concise.
  3. Wikis can be used for longer term information, while allowing bi-directional communication (the discuss page).

There is no optimal solution for creating information, and makig users gain knowledge, but as a first step, lowering the barriers for generation and consumption is quite acceptable.

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